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Senior Retail Operations Manager
2 months ago
About OnTheBooks
OnTheBooks is a leading retail company known for its exceptional product offerings and dining experiences. Our flagship store, located in a brand new facility on the outskirts of a major town, features a state-of-the-art home and gift hall, a high-quality produce food hall, including a bakery, delicatessen, chef-to-go range, and butchers.
Our Vision
We are committed to delivering high-quality products with exceptional service. As a General Manager, you will play a crucial role in developing and growing both our retail and hospitality businesses across all divisions, ensuring that the customer remains at the heart of everything we do.
Key Responsibilities
- Develop and implement strategies to drive business growth and improve customer satisfaction.
- Oversee the day-to-day operations of the site, including food hall, dining, home and garden, private hire functions, and in-house events.
- Work closely with the Managing Director and Marketing Director to create strategies for brand awareness and sales opportunities across local, national, and social networks, as well as our e-commerce platform.
- Lead and manage a high-performing team, recruiting, training, and developing staff in partnership with the People Manager.
- Manage budgets and resources to ensure the site operates efficiently and effectively.
Requirements
- Minimum of 5 years' experience in a senior leadership role, preferably in a multi-operational retail environment.
- Proven commercial success in a retail environment with a turnover of >£10m per annum.
- Excellent conflict and performance management skills.
- Ability to remain calm under pressure and make informed decisions.
What We Offer
- Competitive salary of £50,000.
- 28 days holiday including bank holidays.
- Generous staff discount.
- Onsite parking.
- Other benefits to be agreed on a case-by-case basis.
