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Mortgage Administration Coordinator
2 months ago
We are seeking a highly organized and motivated Payment Processor to join our Finance team in Uxbridge. As a Payment Processor, you will work as part of a dynamic team to deliver our industry-leading servicing proposition for our clients.
Main Responsibilities- Accurate and Timely Processing: Deliver accurate and timely processing of mortgage administration activities and other daily tasks.
- Payment Processing Activities: Upload payments, review bank statements, and administer refunds.
- Customer Interactions: Responsible for daily interactions with customers and third parties via telephone and writing, offering excellent customer service throughout.
- Client Liaison: Effectively liaise with clients, representing Pepper Advantage appropriately.
- End-to-End Servicing: Responsible for end-to-end servicing of the mortgage from completion to redemption stage.
- Team Collaboration: Work as part of a wider Primary Servicing team, open to undertaking additional tasks as required to ensure Service Level Agreements are delivered.
- Experience in Banking and Accounting: Experience in banking, accounting, and/or payment processing.
- Transaction Knowledge: A good understanding of transactional activities relating to mortgage/loan accounts.
- Account Remediation: Experience in identifying and executing account-level remediation whilst ensuring accuracy when reviewing account transactions.
- Decision-Making: Ability to demonstrate day-to-day decision-making with adherence to TCF (Treating Customers Fairly) requirements.
- Attention to Detail: Detail-orientated and able to work to tight deadlines.
- Technical Skills: Have a working knowledge of Microsoft Office.
- Problem-Solving: Ability to analyse problems, think creatively, and make effective decisions in the appropriate timescales.
- Competitive Salary: Salary of up to £28,000 per annum.
- Hybrid Working: Hybrid working option.
- Private Medical Insurance: Private medical insurance.
- Pension Scheme: Salary Sacrifice Pension matched up to 8%.
- Holiday Entitlement: 25 days holiday plus bank holidays.
- EAP: EAP.
- Maternity and Paternity Leave: Enhanced maternity and paternity.
- Wellbeing and Volunteering Days: Wellbeing and Volunteering Days.
- Eye Care Assistance: Eye care assistance.
- Payroll Giving: Payroll giving.
- Life Assurance: Life Assurance.
