Tenant Liaison Coordinator

21 hours ago

Gloucestershire, United Kingdom PSR Solutions Full time
Job Title: Tenant Liaison Coordinator

We are seeking an experienced Tenant Liaison Coordinator to join our team at PSR Solutions in the Gloucester area. This is a fantastic opportunity for a highly organized and customer-focused individual to make a real difference in the lives of our residents.

About the Role:
This role is responsible for building and maintaining positive relationships with residents, sub-contractors, client representatives, and site staff. You will work closely with our Site Manager to ensure that all projects run smoothly and efficiently, ensuring effective liaison between all parties involved.

Main Responsibilities:
  • Evaluate and implement Company Policies and Procedures.
  • Develop effective working relationships with client representatives, including housing departments, to reduce duplication and ensure consistency of information and approach, keeping tenants fully informed regarding the programme.
  • Assess high-risk/vulnerable residents and tailor works according to the risk level.
  • Visit each resident prior to work commencing to introduce and communicate the scope of works.
  • Establish individual requirements by carrying out a resident profile and documenting points discussed.
  • Carry out property condition surveys and appliance surveys with photographs before works start in the home.
  • Create and maintain plot files (both paper and electronic).
  • Liaise with site management staff to enable the flow of information between all parties.
  • Consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback, and discuss locally significant issues.
  • Arrange appointments for surveys and works.
  • Ensure letters are sent out confirming all survey and work dates.
  • Manage complaints in line with our complaints procedure.
  • Distribute communication materials as requested.
  • Participate in Project Management meetings as required.
  • Support community initiatives and awareness, such as newsletters and safety competitions.
  • Provide aftercare packs and instruct on new installations.
  • Observe site Health & Safety rules and report any risks or near misses immediately to the site manager.
  • Arrange satisfaction surveys for all residents, collating responses and using feedback to improve our service.

About You:
We are looking for an individual with at least 1-year resident liaison experience within the construction/social housing sector, excellent customer service skills, highly organized, and able to work within guidelines. You should be able to competently operate MS Office (Word & Excel).

Salary: £25,000 - £30,000 per annum.

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