Strategic Operations Coordinator
18 hours ago
Job Title: Strategic Operations Coordinator
We are seeking a highly motivated and proactive individual to take on the role of Strategic Operations Coordinator within our busy Services Support Centre.
Your primary responsibility will be to handle incoming calls for all modalities, including Ultrasound S & Hospital Patient Monitoring, and incident planning & case management for all Philips managed modalities.
You will also be responsible for ensuring appropriate management of field capacity, prioritizing and rescheduling events within a 48 hour timeframe, and assigning and dispatching of Field Services Engineers based on advice from an onsite technical helpdesk.
In addition, you will manage Field Service Engineer (FSE) absence requests, coordinate orders of spare parts, and ensure customers are aware of the status of their call and the actions taking place.
Key Skills:
- Motivated and proactive attitude with a desire to learn and capitalize on this opportunity
- Resilient and confident character with excellent problem-solving skills
- Ability to work to pre-determined targets and timescales
- Strong basic IT skills (Microsoft suite)
About the Role: This is a permanent opportunity based in Farnborough, Hampshire with hybrid working (i.e. flexibility to work from home a 2 days a week once the initial training period is over).
Salary: Up to £26,000 per annum plus a competitive shift allowance and performance bonus.
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