Workshop Management Professional

15 hours ago


Inverness, Highland, United Kingdom Global Highland Full time
Job Description:

We are seeking a highly skilled Workshop Controller/Assistant Service Manager to join our team at Global Highland. The successful candidate will be responsible for overseeing the daily workshop schedule, ensuring seamless communication between departments, and driving exceptional customer satisfaction.

Key Responsibilities:
  • Organise and prioritise tasks to meet customer expectations and maximise efficiency in the workshop environment.
  • Motivate and support a team of technicians to deliver high-quality results and meet performance targets.
  • Develop effective strategies for job allocation, leveraging individual skills and expertise to optimise productivity.
  • Foster strong relationships with Service Advisors and the Sales Team to guarantee smooth workflow and outstanding customer experiences.
  • Swiftly resolve technical or personnel issues within the workshop, applying problem-solving expertise to maintain peak performance.
Requirements:
  • Possess strong organisational skills, preferably with experience in workshop management or a related automotive role.
  • Demonstrate the ability to manage, motivate, and support a team of skilled technicians.
  • Excel in communication, effectively liaising between workshops, service advisors, and sales teams.
  • Display a proactive approach to resolving technician-related issues promptly.
  • Exhibit a genuine passion for the automotive industry, combined with natural leadership abilities.
Compensation and Benefits:

The estimated annual salary for this position is £45,000 - £55,000, commensurate with experience. Our benefits package includes comprehensive health insurance, generous holiday entitlement, and opportunities for professional growth and development within the company.



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