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Train Service Manager

1 month ago

Swindon, Swindon, United Kingdom FirstGroup Full time
About the Job

The Train Service Manager role is responsible for ensuring the seamless delivery of train services in accordance with the Great Western Railway (GWR) timetable. This involves collaborating with GWR colleagues and Network Rail teams to provide an exceptional customer experience.

Main Responsibilities
  • Contribute to the timely delivery of the timetable promise by leveraging resources effectively and proactively monitoring live train running.
  • Make informed decisions to optimize fleet utilization and area operations to meet customer needs.
  • Maintain strong relationships with Network Rail routes and stations to influence train performance during disruptions.
  • Ensure accurate and timely updates to relevant systems.
  • Develop and implement contingency plans to mitigate service disruptions.
  • Contribute to the daily company log, highlighting business issues, incidents, and service monitoring.
Requirements
  • Calm and composed under pressure.
  • Able to react confidently in a rapidly changing environment.
  • Strong understanding of the impact of decisions on medium- to long-term outcomes.
  • Effective communication and influence across all levels.
Desirable Qualifications
  • Proven interpersonal skills and ability to integrate into multidisciplinary teams.
  • Reasonable understanding of railway operations.
  • Full understanding of GWR train services, customer requirements, and route geography.
  • Ability to make quick, informed decisions during disruptions.
Working Pattern

Shift Pattern: 24/7

The Reward

As a valued member of the GWR team, you will enjoy a range of benefits, including comprehensive training, on-going development, and a defined benefit pension scheme. You will also have access to free rail travel across the GWR network, a company-sponsored healthcare plan, and discounted shopping and gym membership.

GWR is committed to providing an inclusive environment for all colleagues, ensuring equal opportunities for all candidates. We celebrate diversity and promote progressive ways of working, supporting the growth and development of all our colleagues.