Uptime Support Manager
1 week ago
Key Responsibilities:
Ensure the availability of our customers' equipment to perform vital and lifesaving procedures.
Develop and implement strategies to prevent equipment damage, working closely with our customers to improve the care and handling of medical devices.
Account Management:
Build and maintain strong relationships with our customers, providing ongoing support and ensuring their needs are met.
Regularly visit customers on your territory to provide training, support, and guidance on the use and maintenance of our medical equipment.
Data Analysis:
Analyze repair trends to identify areas for improvement and provide targeted support to reduce equipment downtime.
Training and Education:
Deliver engaging and effective training sessions to customers, covering topics such as equipment installation, maintenance, and troubleshooting.
Requirements:
Valid UK driving license
Proven track record of building and maintaining strong relationships
Professional attitude with an eagerness to learn
Experience with MS Office (word, excel, PowerPoint)
Ability to work flexibly, including evenings and weekends as required by the customer
Olympus Offers:
Generous annual leave entitlement
Comprehensive company pension scheme
Private medical cover
Free annual health check
Subsidized gym membership
Employee discounts
Company car or car allowance
Incentive Scheme
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