Global Resource Analyst

3 weeks ago


Watford, Hertfordshire, United Kingdom ASOS Full time
Join Our Team as a Global Resource Analyst

We're ASOS, the online retailer for fashion lovers worldwide. Our Talent team is dedicated to helping you succeed in your career. As a Global Resource Analyst, you'll play a critical role in ensuring our global capacity and resource needs are met and managed.

Key Responsibilities:
  • Build and maintain activity around our global budget management processes
  • Develop long-range and short-term forecast activity, including strategic modelling and benefits change tracking
  • Operate in a controlled manner to ensure accuracy and quality of output
  • Support analysis of planning assumptions and work to close and highlight gaps where they arise
  • Be a Subject Matter Expert (SME) within Customer Care for resource planning and bring this expertise to the forefront to support business plans and goals
Requirements:
  • Resource planning professional with experience in building both long-range and shorter-term forecasts
  • Experience of resource planning in multi-site/multi-partner multi-channel contact centre
  • Ability to navigate and manage data to achieve desired outcomes
  • Expert level in associated tools, such as MS Excel
  • Excellent knowledge of Contact Centre systems and end-to-end WFM methodologies and processes
What We Offer:
  • Employee discount (hello ASOS discount)
  • ASOS Develops (personal development opportunities across the business)
  • 25 days paid annual leave + an extra celebration day for a special moment
  • Discretionary bonus scheme
  • Private medical care scheme
  • Flexible benefits allowance


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