Administrative Assistant
2 months ago
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Beacon Medical Group. As an Administrative Assistant, you will play a vital role in supporting the day-to-day operations of our practice, ensuring the smooth delivery of administrative tasks and providing exceptional patient care.
Key Responsibilities- Assist with the recall process to enable the practice to meet its targets.
- Ensure administrative and clerical duties within the Practice are carried out within the Practice's guidelines and policies.
- Enable the smooth registration of new patients, including meeting standards / targets.
- Carry out administrative tasks relating to patient records, including scanning, filing, document management, and ensuring patients can access reports, prescriptions, and other relevant information.
- Other work as required to meet the needs of the administration team.
- Provide administrative support for the Careers team, identifying newly registered carers and coding to aid any support needed in the future.
- Provide administrative support for new and emerging clinics, such as MSK, managing waiting lists, booking appointments, chasing results, and keeping patients informed.
- Maintain Shared Care data base, including administration of contracts for Shared Care Medicine.
- Monitor and action both of Beacon's main emails daily.
- Action team group emails daily.
- Follow email process, sending on in timely manners to suitable teams or persons.
- Scan and workflow patient-related emails, actioning and coding accordingly.
- Process any documents that come into the practice as sensitive and with urgency.
- Follow protocol, ensuring documents and consultations are hidden using the appropriate function in system one.
- Coding correctly using SNOMED codes to identify at-risk patients.
- Update the safeguarding spreadsheet.
- Audit safeguarding spreadsheet every quarter.
- Submit audited spreadsheet to the safeguarding GPs 2 weeks prior to every quarterly safeguarding meeting.
- Responsible for ensuring the registration/deduction process is completed, liaising with external organizations as necessary.
- Change status of incoming records, as received, once summarized, send to note space.
- Merging electronic records and actioning rejections.
- Chase records not received.
- Daily processing of the registrations links and summary care records.
- Pick INR results from pathology and task daily.
- Using INR * process and dose the INR.
- Follow INR process if in range, notifying GP if out of range.
- Arrange patient to be informed.
- Running weekly reports for overdue INRs, actioning and contacting patients.
- The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
- The postholder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
- The postholder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
- Ensure all members of staff comply with the Group's health and safety policy.
- Carry out risk assessments to comply with current Health and Safety legislation.
- Ensure any health and safety concerns are reported to the Operations Manager.
- The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
- Act in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Group processes and policies and current legislation.
- Respect the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
- Behave in a manner that is welcoming, non-judgmental, and respects the individuals' circumstances, feelings, priorities, and rights.
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