Communications and Surveillance Platform Manager

2 weeks ago

London, Greater London, United Kingdom Marex Spectron Full time

About the Role

The Communications and Surveillance Platform Manager provides strategic oversight and coordination to support Marex Global Voice, Messaging and Archiving services and platforms. This role involves leading the design and implementation of new strategies to ensure the organization's success and compliance.

Responsibilities

  • Lead the vision and implementation of modern Voice Services across the organization.
  • Ensure Voice Services are resilient and required testing is completed in line with internal policies.
  • Architecture and Project consultation for new Voice service requirements.
  • Track and manage the Voice Service costs, manage the relationships with vendors, manage renewals and identify cost/value optimisation initiatives that meet the organization's objectives.
  • Work with the Compliance Team to ensure voice and messaging data archiving and retention processes meet compliance requirements, report and address any gaps that are identified.
  • Coordination of Voice projects being delivered on time and on budget.
  • Maintenance of the Voice Services in line with internal Security and Operational standards.
  • Provide Operational support and escalation as required for Voice Service issues, ensuring close collaboration with Service Desk staff, knowledge is shared, and operational work items are tracked and managed.
  • Ensure operational excellence and making sure services remain stable.

Requirements

  • Front Office Trading Environment
  • Cisco Call Manager systems / Cloud 9
  • Red Box / Orex / Voxsmart
  • Telephone lines (BT & Six Degrees)
  • Private Wires (IPC & Flexenet)
  • Session Border Controller (SBC) integrations
  • Vodafone / O2 mobile services
  • MS Teams voice SIP integrations
  • Chat Platforms and surveillance tooling
  • Global Relay integrations
  • Various softphone platforms (mobile/ desktop)
  • UCaaS management experience
  • Supplier Management
  • IT Service Management
  • Understanding of overall Telecommunications services, protocols & general IT services
  • Comfortable multi-tasking
  • Strong analytical and troubleshooting skills
  • Strong Oral and Written Communication Skills
  • Motivational Skills

About Us

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. We provide comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution.

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