Supervisor - Coffee Shop Lead

4 weeks ago


London, Greater London, United Kingdom Redemption Roasters- Coffee Shops Full time

About the Role

We are seeking a skilled and passionate Supervisor to join our team at Redemption Roasters Coffee Shops. As a Supervisor, you will be responsible for leading our team of baristas and ensuring that our customers receive an exceptional experience.

Key Responsibilities

  • Lead by example and demonstrate a positive attitude and excellent customer service skills.
  • Develop and maintain a high-performing team by providing coaching, training, and feedback.
  • Ensure that all cafe operations run smoothly and efficiently, including managing inventory, scheduling, and maintaining a clean and safe environment.
  • Collaborate with the Coffee Shop Manager to drive sales growth, improve customer satisfaction, and maintain high standards of quality and service.
  • Support the development of the team by identifying training needs and providing opportunities for growth and development.

Requirements

  • Previous experience in a supervisory or leadership role in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and decision-making skills, with the ability to work independently and as part of a team.
  • Ability to work flexible hours, including weekends and holidays.
  • Passion for delivering exceptional customer service and a commitment to maintaining high standards of quality and service.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Free coffee and staff discounts.
  • Speciality coffee training program.
  • Passionate working environment and culture.

About Us

Redemption Roasters is a social enterprise that uses coffee to help people in need. We are committed to reducing reoffending through coffee and providing pathways to long-term employment. Our team is passionate about delivering exceptional customer service and creating a positive experience for our customers.



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