Lodge Manager

2 months ago

Witham, Essex, United Kingdom Churchill Estates Management Ltd Full time
About the Role

This is an exciting opportunity to join Churchill Estates Management Ltd as a Lodge Manager, responsible for coordinating the day-to-day operations of our retirement living development. As a key member of our team, you will be responsible for providing exceptional customer service, managing the site, and ensuring the smooth running of our community.

Key Responsibilities
  • Manage the site and its facilities, ensuring they are maintained to a high standard
  • Provide exceptional customer service to our homeowners, responding to their needs and concerns
  • Coordinate activities and events to enhance the lifestyle of our homeowners
  • Manage contractors and suppliers, ensuring that work is carried out to a high standard
  • Conduct health and safety checks, ensuring the site is safe and secure
  • Support sales activity and lifestyle events, working closely with the Sales Executive
  • Manage the maintenance of the property, ensuring that it is well-maintained and secure
Requirements

To be successful in this role, you will need:

  • A passion for providing exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience of working in a customer-facing role, preferably in a residential or hospitality setting
  • Ability to manage multiple tasks and priorities
  • Basic IT skills, including Microsoft Office
What We Offer

We offer a competitive salary and benefits package, including:

  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training
About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people. We are a professional, award-winning, customer-focused team, committed to providing exceptional service to our homeowners and stakeholders.

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