Business Operations Manager

2 weeks ago

Burnley, Lancashire, United Kingdom East Lancashire Alliance Full time

Job Summary

We are seeking an experienced Business Operations Manager to join our team at East Lancashire Alliance. The successful candidate will be responsible for supporting the CEO and Board in the development and operational management of the Alliance, including new models of care and wider system integration.

Main Duties

  • Support the CEO and Board in servicedevelopment, operational management, and evaluation of both existing andproposed new patient services
  • Support partnership work, includingnew models of care
  • Be central to ensuring robust arrangements forengaging with all key stakeholders, together with a patient-centred approach toservice planning and development and appropriate engagement mechanisms with thepublic
  • Provide leadership and support for innovationand development of existing services in line with their service specificationsand key deliverables
  • Foster relationships with PCNs and memberpractices to ensure appropriate feedback loops and continuous development ofservices to meet local need

About Us

The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire. We pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable.

Job Responsibilities

  • Support the ELA CEO in operationalising, managingand monitoring ELA services
  • Support the delivery of key organisationalobjectives through resource planning and performance management
  • Support the CEO in ensuring that servicedevelopment and delivery is proactive, and maintain up to date knowledge ofnational plans, policies and strategies
  • Support achievement of contractual KPIs includingregular reports to the Commissioner as required
  • Ensure compliance with CQC regulations
  • Ensure facilities for service delivery aresuitable and appropriate, and subject to due diligence
  • Supportthe CEO in any service negotiations, contract discussions and tenders
  • Workwith colleagues to ensure retention of services and contract extensions
  • Conductorganisation wide internal audit to maintain standards to CQC level and above
  • Maintain,improve and further develop relationships with East Lancs PCNs and ensure anunderstanding of their service and workforce needs
  • Provideoperational management to the teams/leads and direct line management of anystaff put in post or contracted to the network.

Requirements

  • Education to Degree level or equivalent experience of working at a senior level within primary care
  • Evidence of Continuous Professional Development
  • A Management Qualification
  • Experience of strategy development and implementation
  • Experience of primary care and specifically general practice current working knowledge either from time spent working in General Practice or time working to commission/interface with General Practice
  • Experience of working in an NHS organisation, commission-ing and or providing services
  • Experience of establishing and implementing systems for recording and monitoring operational performance
  • Operational management of multi-disciplinary groups of staff
  • Experience of project management including budget man-agement
  • Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary
  • Experience in analysing, interpreting and presenting highly complex data
  • Assessing risk and planning mitigation
  • Experience and working knowledge of all relevant and legis-lative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC
  • Experience of writing reports and policies

Desirable

  • Have a knowledge of APMS, PMS, GMS contracts
  • Evidence of leading and implementing change/innovation
  • Evidence of supporting on the development of business cases, and tender responses
  • Strategic thinker with strong analytical skills ability to antic-ipate and resolve problems before they arise

Other

  • Flexibility of working hours/able to work at the desired times
  • Car driver/clean licence

Qualities/Attributes

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to work without direct supervision and determine own workload priorities
  • Able to work under pressure
  • Able to work in a changing environment

Knowledge and Skills

  • Systematic approach to problem solving
  • Managing time and prioritising in a pressured environment
  • Broad IT proficiency: computer literate Excel, Word, Pow-erPoint, Outlook
  • Flexibility to respond in a dynamic, semi-structured envi-ronment
  • Self-motivated and able to prioritise, manage and deliver to timetable
  • Ability to engage and motivate PCN staff and member practices
  • Effective communication /negotiating skills and the ability to influence others

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