Reception and Appointment Team Member

2 days ago


Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time
At University Hospitals Bristol NHS Foundation Trust, we are committed to creating a positive and inclusive work environment that supports the physical and mental wellbeing of our employees. As a Reception and Appointment Team Member, you will play a vital role in delivering exceptional patient care and contributing to the success of our department.

Your responsibilities will include managing telephone calls, coordinating appointments, and providing information to visitors. You will work closely with nursing and medical staff to achieve our goals and provide exceptional patient care. In return, we offer a competitive salary of £23,615 per annum (pro rata), as well as a range of benefits including flexible working options and opportunities for professional development.

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work under pressure and meet deadlines. A strong understanding of healthcare procedures and protocols is also essential, as is the ability to maintain confidentiality and handle sensitive information.

Key Responsibilities

  • Welcome patients to the department and ensure accurate recording of attendance on Medway/Mosaiq.
  • Liaise with patients, wards, clinical staff, GPs, and trust support staff via phone, email, or face-to-face communication.
  • Provide information to visitors and respond to telephone calls as necessary.
  • Work collaboratively with nursing and medical staff to coordinate day unit sessions and ensure smooth operation of the department.


About Us

University Hospitals Bristol NHS Foundation Trust is one of the largest acute trusts in the country, serving a population of over 500,000 people across South West England. We are committed to delivering high-quality patient care and strive to create a positive and inclusive work environment for all employees. Our team is dedicated to providing exceptional service and supporting each other in achieving our goals.

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