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Customer Experience Associate

2 months ago

Willerby, North Yorkshire, United Kingdom Quickline Communications Full time
Job Overview
Customer Experience Assistant

We're Quickline Communications, dedicated to providing exceptional internet services. Our mission is to deliver fast, reliable broadband to everyone, regardless of their location.

As a key member of our team, you'll play a vital role in ensuring our customers receive outstanding support. Your primary responsibility will be to assist customers with their internet-related queries, providing solutions and resolving issues efficiently.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate information about our services and plans
  • Collaborate with internal teams to resolve complex customer issues
  • Continuously improve customer satisfaction through effective issue resolution

Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Knowledge of internet services and technology
  • Ability to work independently and as part of a team

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to make a real difference in our customers' lives

At Quickline Communications, we're passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual, we'd love to hear from you.