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Customer Service Coordinator

2 months ago


StocktononTees, Stockton-on-Tees, United Kingdom IMPRESSION RECRUITMENT LIMITED Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Administrator to join our team at Impression Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and customers.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Order Processing: Process customer orders accurately and efficiently, ensuring that all necessary information is captured and updated in our systems.
  • Communication: Develop and maintain strong relationships with internal and external stakeholders, including customers, colleagues, and suppliers.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
  • Administrative Support: Provide general administrative support to the team, including data entry, filing, and other tasks as required.
Requirements
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Administrative Experience: Proven experience in an administrative role, with a strong understanding of customer service principles and practices.
  • Technical Skills: Proficient in Microsoft Office, with the ability to learn and adapt to new systems and technologies.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve complex issues.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.