Orders Team Leader

3 weeks ago


StocktononTees, Stockton-on-Tees, United Kingdom Marshalls Full time

Orders Team Leader Role Overview

At Marshalls, we're committed to delivering exceptional customer experiences. As an Orders Team Leader, you'll play a key role in elevating our customer service standards by leading a dynamic team of Order Advisors. Your primary responsibility will be to manage customer order inquiries, process orders, coordinate deliveries, and address any after-sales issues with a proactive approach.

Key Responsibilities:

  • Manage customer order inquiries and resolve issues in a timely and professional manner.
  • Process orders accurately and efficiently, ensuring timely delivery to customers.
  • Coordinate with sales teams to enhance customer loyalty and support sales initiatives.
  • Identify new sales opportunities and contribute to the growth of the team.

Requirements:

  • Proven experience in customer-facing roles, with a focus on order management and customer service.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Strong analytical and problem-solving skills, with the ability to break down complex issues and find logical solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

  • A competitive salary and benefits package, including a guaranteed Christmas holiday and enhanced maternity, paternity, and adoption pay and leave.
  • Opportunities for career growth and development, with a focus on personal and professional growth.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.

About Marshalls

Marshalls is a leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.


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