Orders Team Leader
3 weeks ago
Orders Team Leader Role Overview
At Marshalls, we're committed to delivering exceptional customer experiences. As an Orders Team Leader, you'll play a key role in elevating our customer service standards by leading a dynamic team of Order Advisors. Your primary responsibility will be to manage customer order inquiries, process orders, coordinate deliveries, and address any after-sales issues with a proactive approach.
Key Responsibilities:
- Manage customer order inquiries and resolve issues in a timely and professional manner.
- Process orders accurately and efficiently, ensuring timely delivery to customers.
- Coordinate with sales teams to enhance customer loyalty and support sales initiatives.
- Identify new sales opportunities and contribute to the growth of the team.
Requirements:
- Proven experience in customer-facing roles, with a focus on order management and customer service.
- Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
- Strong analytical and problem-solving skills, with the ability to break down complex issues and find logical solutions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
- A competitive salary and benefits package, including a guaranteed Christmas holiday and enhanced maternity, paternity, and adoption pay and leave.
- Opportunities for career growth and development, with a focus on personal and professional growth.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
About Marshalls
Marshalls is a leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.
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Orders Team Leader
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Stockton-on-Tees, Stockton-on-Tees, United Kingdom Marshalls Full timeOrders Team Leader Role OverviewAt Marshalls, we're committed to delivering exceptional customer experiences. As an Orders Team Leader, you'll play a vital role in elevating our customer service standards by leading a dynamic team of Order Advisors. Your key responsibilities will include managing customer order inquiries, processing orders, coordinating...
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Stockton-on-Tees, Stockton-on-Tees, United Kingdom Marshalls Full timeOrders Team LeaderAt Marshalls, we're committed to delivering exceptional customer experiences. As an Orders Team Leader, you'll play a vital role in elevating our customer service standards. Your key responsibilities will include managing customer order inquiries, processing orders, coordinating deliveries, and addressing any after-sales issues with a...
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Stockton-on-Tees, Stockton-on-Tees, United Kingdom Marshalls Full timeOrders Team LeaderElevate our customer service experience by leading a dynamic team of Order Advisors. As a key player, you'll promote a collaborative spirit, tackle challenging customer service issues with confidence, and champion the growth of your team members. Your role will involve managing customer order inquiries, processing orders, coordinating...
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