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Front of House Coordinator

2 months ago

Jersey, United Kingdom Close Brothers Group Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Front of House Coordinator. As a key member of our Close Brothers Group, you will be responsible for providing exceptional service to our customers, suppliers, and visitors.

Key Responsibilities
  • Manage the front reception desk, ensuring a welcoming and efficient experience for all visitors.
  • Proactively resolve customer queries and concerns in a timely and professional manner.
  • Perform administrative tasks to support the smooth operation of our Jersey office and pan-island client-facing teams.
  • Coordinate meetings, travel arrangements, and scheduling for visitors.
  • Ensure compliance with regulatory policies and procedures to maintain high audit and quality assurance standards.
  • Act as the first point of contact for facilities management issues, liaising with internal and external stakeholders as necessary.
  • Monitor and track health and safety reviews and management of fire safety standards.
  • Participate in internal training and coaching programs to enhance skills and knowledge.
  • Support new joiners with access to relevant systems and building induction.
Requirements
  • Excellent communication and interpersonal skills.
  • Focused and goal-oriented with a strong attention to detail.
  • Enthusiastic and dependable with a customer-centric approach.
  • Ability to multitask and prioritize tasks effectively.
  • Good knowledge of sales processes and procedures.
  • Ability to work collaboratively with teams and groups.
About Us

Close Brothers Group is a leading UK merchant banking group providing lending, deposit taking, wealth management services, and securities trading. We support small businesses and individuals in the UK, helping them thrive over the long term.