Client Lifecycle Executive-

**Responsibilities**:
**Description of the Business Line or Department**_ _

As part of this Client Lifecycle role, you will be involved in all matters related to KYC, starting from on-boarding and throughout the client lifecycle within the Private Banking Team at Kleinwort Hambros (KH). You will be building, improving, and reviewing client files for individuals, entities and trusts. You will become an in-house KYC SME and will build expert knowledge of our client management system. You will be aligned to a commercial business line and help drive the success of that business line through your SME contribution.

**Summary of the key purposes of the role**

Provide support to your Commercial business line on all matters related to KYC

SME for new client on-boarding, liaising with Clients and Commercial Business Lines accordingly

SME for all KYC matters related to existing clients, including PCRs and trigger events

MiCA SME - the client management system

Contribute to the management and governance of the RRAC Committee

Work constructively with other stakeholders such as Compliance & Middle Office in the performance of their tasks

Perform all duties in accordance with the principles outlined in the KH Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long-term sustainability of client relationships

**Summary of responsibilities**

1. Client on-boarding
Provide support to Private Bankers by taking responsibility for the onboarding of new clients, or new accounts for existing clients, including:
Swift, on-boarding of new client(s), ensuring that information provided is aligned to KH’s commercial ambitions, as well as internal policies and regulatory requirements (including the Brexit Policy and cross border guidelines)

Undertake due diligence as required on the prospect

Complete KYC Memos on MiCA

Liaise with the client and relevant CRM as required providing high quality relationship management throughout the client lifecycle

Key account opening information on to the system and ensure documents are saved to the central repository
Identify any potential issues and requirements that may be required as part of the on boarding process and liaise with relevant parties to address them promptly
Engage various functions as required to ensure swift completion of the on-boarding process (including RRAC, FOCUS exceptions, Brexit approvals, etc).

Issue welcome letters to newly onboarded clients

2. Periodic Client Reviews (PCRs) and Trigger Event reviews

Preparation of the KYC Memo for all clients at the required run rates throughout the year

Refresh of due diligence and EDD reports as required

Liaison with the Front and Middle Office on any queries (e.g. transaction activity over the period, any change in circumstances), and documentation requirements

Ensure that PCRs are completed to the required standard, so that Compliance sign off can be obtained at the first attempt

Prepare and submit to RRAC any PCRs/Trigger Events, which remain incomplete 90 days after the due date

1. Data Quality

Remediate KYC data quality issues for existing clients

Ensure that any RRAC monitoring conditions are followed up within deadlines

2. Process Improvements

Proactively identify opportunities to streamline internal processes, and ultimately improve the client experience to contribute towards Commercial objectives

Liaise with PRIV colleagues on the onboarding and PCR processes

Support the implementation of Optima IT program from a client lifecycle perspective

3. Governance and Reporting

As required contribute to management information reports

Prepare files as required for submission to the RRAC

Maintain a high standard of RRAC related governance and documentation

Ensure that APBs/CRMs/Team Leaders are engaged ahead of the RRAC and have their questions answered

Ad hoc tasks as required by the Head of Client Lifecycle

4. Relationship building

Support the commercial priorities of the business line that you are aligned to

Build positive working relationships with Clients and the Private Banking teams

Build positive working relationships with Client Lifecycle and BMO colleagues

Build collaborative relationships with Middle Office and Compliance colleagues

**Profile required**:
**Competencies**

Competencies

Individual contributor competencies as defined in the SGKH Leadership Model

Excellent knowledge of AML/KYC

Experience in performing Customer Due Diligence

Able to communicate effectively through different backgrounds and cultures

Effective written and spoken communication skills

Strong risk awareness and able to identify and confidently raise issues

Ability to assess and analyse information

Attention to detail and focus

Team Spirit & Collaboration

Business oriented and solution provider “able to think out of the box”

Comfortable to have contacts with clients through good