Senior IT Support Specialist
3 weeks ago
Are you an experienced IT professional looking to take your career to the next level? Senitor Associates is seeking a skilled 2nd Line Technician to join their team in Norwich, offering a competitive salary of £28-33K per annum.
The ideal candidate will have a strong background in IT support and be comfortable working in a fast-paced environment. As a 2nd Line Technician, you will play a key role in providing technical support to clients and ensuring the smooth operation of internal projects.
Your responsibilities will include:
- Ticket Management: Manage tickets efficiently, providing timely updates to clients and collaborating with the team to ensure resolution.
- Internal Project Implementation: Assist with the implementation of internal projects, leveraging your technical expertise to drive success.
- Troubleshooting: Troubleshoot and diagnose a wide range of IT-related issues, from hardware to software.
- Equipment Configuration: Configure and install new equipment, ensuring seamless integration into existing systems.
To succeed in this role, you will need:
- Windows Operating System and Windows Server experience.
- Active Directory knowledge.
- Office 365 proficiency, including SharePoint, Entra, Intune, and general applications.
- Networking skills, including TCP/IP and firewall configuration.
- Basics of PowerShell.
Seniority: 3+ years' experience is desired for this challenging position.
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