Brand Representative

18 hours ago


Gretna, Dumfries and Galloway, United Kingdom Moss Full time

Become a Brand Representative and Make a Lasting Impression

Moss is a leading menswear brand with a rich history and a commitment to excellence. As a Brand Representative, you'll be the face of Moss, interacting with customers and delivering an exceptional experience that exceeds their expectations. With a passion for customer service and a natural ability to build rapport with people, you'll thrive in this role and make a real difference in the lives of our customers.

You will be responsible for:

  • Delivering outstanding customer service, following our Essential Steps of Service to ensure every customer feels valued and supported.
  • Maximizing sales and services goals by seizing opportunities to upsell and cross-sell our premium products and services.
  • Developing strong product knowledge to provide personalized advice and recommendations that meet each customer's unique needs.
  • Collaborating with store management to drive business growth and improve store performance through effective communication and feedback.

About You

  • You have excellent communication skills, a passion for customer service, and a natural ability to build rapport with people from diverse backgrounds.
  • You are proactive, resilient, and adaptable, with a keen eye for detail and a commitment to continuous self-improvement.
  • You embody Moss's core values and behavioral competencies, demonstrating a strong work ethic and a dedication to excellence in everything you do.

What You'll Get

  • A competitive salary of £25,000 - £30,000 per annum, depending on location and experience.
  • A generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • 70% discount across all our stores, because we believe in rewarding our team members' hard work and dedication.
  • Ongoing development opportunities to help you grow and succeed in your career.


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