Facilities Operations Manager
1 month ago
Facilities Operations Manager
Unite Students is seeking a highly skilled Facilities Operations Manager to join our Customer Operations team. As a key member of our team, you will be responsible for leading a small team of Facilities Team Members in maintaining a well-kept, safe, secure, compliant, and efficient environment.
Key Responsibilities:
- Support the Facilities Manager in building and developing a motivated, engaged, and high-performance team
- Support the routine activities of your team, including delegating tasks and setting targets
- Support the training and development of your team members to help them reach their potential
- Take accountability for your team's responsiveness in solving students' problems
- Take accountability for your team's performance, actively participating in performance management conversations and personal development plans
- Assume Facilities Team Member duties when the Facilities Manager is on shift
- Ensure compliance checks are done correctly and on time
Requirements:
- Must have a full UK driver's license
- General knowledge or experience working within maintenance, e.g., minor electrical, decorating, plumbing, joinery work
- Ability to confidentially lead your team in the absence of the Facilities Manager to maintain exceptional customer service
- Ability to manage the competing demands of compliance and delivering world-class experience for our students
- Ability to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
- Effective communication skills, including actively listening, making points logically, and using appropriate language, tone, and gesture
- Great time management and organisational skills, with the ability to work to tight deadlines
- Remain calm and focussed, even in difficult or pressurised situations
- Detail-orientated, with nothing escaping your eye
- Confident working both on your own or as part of the team
- Understanding and respect for the diversity of others' cultures, beliefs, and backgrounds
What We Offer:
- A discretionary annual bonus so you can share in the company's success
- 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing, including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform, and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave, including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits, including an annual ShareSave scheme, Employee Life Assurance, a discounts portal, and more
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