Facilities Operations Manager

1 month ago


Manchester, United Kingdom Unite Students Full time

Facilities Operations Manager

Unite Students is seeking a highly skilled Facilities Operations Manager to join our Customer Operations team. As a key member of our team, you will be responsible for leading a small team of Facilities Team Members in maintaining a well-kept, safe, secure, compliant, and efficient environment.

Key Responsibilities:

  • Support the Facilities Manager in building and developing a motivated, engaged, and high-performance team
  • Support the routine activities of your team, including delegating tasks and setting targets
  • Support the training and development of your team members to help them reach their potential
  • Take accountability for your team's responsiveness in solving students' problems
  • Take accountability for your team's performance, actively participating in performance management conversations and personal development plans
  • Assume Facilities Team Member duties when the Facilities Manager is on shift
  • Ensure compliance checks are done correctly and on time

Requirements:

  • Must have a full UK driver's license
  • General knowledge or experience working within maintenance, e.g., minor electrical, decorating, plumbing, joinery work
  • Ability to confidentially lead your team in the absence of the Facilities Manager to maintain exceptional customer service
  • Ability to manage the competing demands of compliance and delivering world-class experience for our students
  • Ability to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
  • Effective communication skills, including actively listening, making points logically, and using appropriate language, tone, and gesture
  • Great time management and organisational skills, with the ability to work to tight deadlines
  • Remain calm and focussed, even in difficult or pressurised situations
  • Detail-orientated, with nothing escaping your eye
  • Confident working both on your own or as part of the team
  • Understanding and respect for the diversity of others' cultures, beliefs, and backgrounds

What We Offer:

  • A discretionary annual bonus so you can share in the company's success
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing, including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform, and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave, including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits, including an annual ShareSave scheme, Employee Life Assurance, a discounts portal, and more


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