Cherry Professional Support Specialist
18 hours ago
**Role Summary**
We are seeking an experienced Customer Service Analyst to join our Cherry Professional team. As a key member of our Customer Support Team, you will play a crucial role in delivering exceptional customer support and meeting contractual obligations.
With a strong background in customer service and a proven track record in managing end-to-end customer support experiences, you will utilize company systems to track interactions and foster effective relationships with internal and external stakeholders.
Responsibilities and Requirements:
- Manage the entire customer support process, ensuring adherence to SLAs and KPIs.
- Maintain accurate records and tracking of customer interactions using our company's systems.
- Develop and maintain strong relationships with logistics teams, engineers, couriers, and suppliers.
- Collaborate with colleagues to ensure timely order progression and delivery alignment with contractual requirements.
- A minimum of [£26,150] per annum salary plus benefits, reflecting your excellent skills and experience in customer service.
- Strong understanding of industry standards and KPIs related to customer experience.
- Excellent communication skills (written and verbal) and the ability to multitask under pressure.
- Proficiency in Microsoft Office (Word, Excel) and familiarity with Freshdesk or ERP systems (e.g., Morse) is desirable.
Benefits and Career Development:**
The salary for this position is £[26,150] per annum. Additionally, we offer fantastic benefits and career progression opportunities, providing a stable and rewarding environment for growth and development.
Working Conditions:**
This role is based in Nottingham NG8 and involves working Monday to Friday on a rolling shift pattern between 8:30 AM and 6 PM. A 6 AM – 2 PM shift is available post-probation and security clearance.
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