Cherry Professional Support Specialist

18 hours ago


East Midlands, United Kingdom Cherry Professional Full time

**Role Summary**

We are seeking an experienced Customer Service Analyst to join our Cherry Professional team. As a key member of our Customer Support Team, you will play a crucial role in delivering exceptional customer support and meeting contractual obligations.

With a strong background in customer service and a proven track record in managing end-to-end customer support experiences, you will utilize company systems to track interactions and foster effective relationships with internal and external stakeholders.

Responsibilities and Requirements:

  • Manage the entire customer support process, ensuring adherence to SLAs and KPIs.
  • Maintain accurate records and tracking of customer interactions using our company's systems.
  • Develop and maintain strong relationships with logistics teams, engineers, couriers, and suppliers.
  • Collaborate with colleagues to ensure timely order progression and delivery alignment with contractual requirements.
  • A minimum of [£26,150] per annum salary plus benefits, reflecting your excellent skills and experience in customer service.
  • Strong understanding of industry standards and KPIs related to customer experience.
  • Excellent communication skills (written and verbal) and the ability to multitask under pressure.
  • Proficiency in Microsoft Office (Word, Excel) and familiarity with Freshdesk or ERP systems (e.g., Morse) is desirable.

Benefits and Career Development:**

The salary for this position is £[26,150] per annum. Additionally, we offer fantastic benefits and career progression opportunities, providing a stable and rewarding environment for growth and development.

Working Conditions:**

This role is based in Nottingham NG8 and involves working Monday to Friday on a rolling shift pattern between 8:30 AM and 6 PM. A 6 AM – 2 PM shift is available post-probation and security clearance.



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