Customer Success Engineer

1 week ago


Derby, Derby, United Kingdom Giacom Group Full time
Job Summary:
We are seeking a highly skilled Customer Success Engineer to join our team at Giacom Group. As a key member of our IT service delivery team, you will be responsible for providing expert-level technical support and guidance to clients.

Key Responsibilities:
• Deliver high-quality technical support and training to customers on Giacom's products and services
• Analyze and resolve complex technical issues related to software applications and products developed by Giacom
• Collaborate with internal teams to develop and implement process improvements and best practices

Requirements:
• 2+ years of experience in a technical support or customer success role
• Strong understanding of telecommunications industry and Abillity billing systems
• Excellent verbal and written communication skills

What We Offer:
• Salary: £50,000 - £60,000 per annum
• Comprehensive benefits package, including flexible working arrangements and pension plan
• Opportunities for professional growth and development in a dynamic company

About Us:
Giacom Group is a leading provider of cloud-based solutions for businesses. We pride ourselves on delivering exceptional customer experiences through innovative technology and outstanding service.

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