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Customer Service Administrator

2 months ago

Alfreton, Derbyshire, United Kingdom Unipart Logistics Full time
About the Role

We're looking for a skilled Customer Services Administration Support to join our team at Unipart Logistics. As a key member of our customer-facing team, you'll play a vital role in providing exceptional support to our customers.

Key Responsibilities:

• Provide effective and accurate support to customers via various communication channels

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Collaborate with internal teams to ensure seamless customer experience

• Maintain accurate records and reports to track customer interactions and feedback

• Contribute to the development and implementation of customer service strategies and initiatives

• Stay up-to-date with company policies and procedures to ensure compliance and quality service

What You'll Need:

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong problem-solving and analytical skills

• Proficiency in using technology and software applications to support customer service operations

• Ability to work collaboratively as part of a team and build strong relationships with colleagues and customers

• Commitment to delivering exceptional customer service and exceeding customer expectations

What We Offer:

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance and contributions

Join us at Unipart Logistics and be part of a team that's passionate about delivering exceptional customer service and making a real difference in the lives of our customers.