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Software Development Specialist

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time
Job Title: Software Development Analyst

Job Description:

At Sage, we're revolutionizing small business and accounting practices with our AI-powered tool, Sage Copilot. As a Software Development Analyst, you'll be part of a global team that's developing a game-changing product. Your mission will be to help customers streamline their tasks, boost their efficiency, and unlock new opportunities.

Key Responsibilities:

• Handle advanced technical troubleshooting, quality assurance, and directly resolve escalated bugs at a Tier 3 level, with a primary focus on Sage Copilot

• Provide comprehensive support for Integrators during hyper care processes and feature releases

• Serve as a bridge between product and support teams to ensure timely and accurate issue resolution.

• Conduct initial technical investigations and triage of escalated bugs, issues, and inquiries.

• Resolve complex technical issues by applying in-depth coding knowledge and expertise with C# and MySQL

• Gain a deep understanding of the various architectures within the product suite to accurately identify the necessary databases and components for effective resolution.

• Recommend alternative solutions that optimize customer time and money.

• Enhance customer experience and operational efficiency through timely issue resolution

• Support integrators, facilitating the integration of various Sage products with SXP to deliver a seamless, one-platform suite experience.

• Monitor and review logs, errors, and performance around bugs and issues, providing recommendations to improve system quality.

• Maintain code quality and scalability through clean, well-structured, and testable code; conduct code reviews and provide constructive feedback to team members.

What We're Looking For:

• Experience in diagnosing and resolving complex technical issues, with a strong background in software/application support, and proficiency in C# and MySQL to effectively address and resolve these issues.

• Proven ability to address and escalate bugs, ensuring effective resolution in high-pressure environments.

• Experience working as a liaison between product development and support QA teams to ensure smooth issue resolution.

• Skills in supporting and integrating software products within a unified platform, enhancing overall system functionality.

• Proficiency in writing clean, scalable code, conducting code reviews, and monitoring system logs to identify and resolve issues.

• Strong problem-solving abilities with a focus on optimizing customer experience and staying current with industry best practices and technologies.