UK Lending Operations Program Manager Position
4 weeks ago
About the Role
As a Senior Program Manager for Lending Operations in the UK, you will be responsible for defining, documenting, monitoring, and improving the end-to-end operations and processes to manage Lending program operations for sellers using Square. This role requires a high degree of empathy for the businesses and people we serve, and the ability to bring creativity to our procedures while maintaining a positive seller experience.
Key Responsibilities:
- Program Oversight: Define and maintain policy, process, and program structure for the UK market. Coordinate program tasks across in-market teams including Customer Success, Account Management, Sales, and other operational support teams. Develop and maintain lending standard operating procedures (SOPs) and policies for the Square Loans Product.
- Operational and Programmatic Support: Serve as the escalation point for credit reviews, servicing requests, and/or insolvency paperwork. Maintain relationships with in-market stakeholders. Partner with Product teams to ensure the success of the product. Handle escalations and define operations processes to support the Loan Operations team. Build, maintain, and deliver training for operations teams, refining training materials based on feedback and product requirements.
- Continuous Improvement: Regularly review and enhance procedures based on program changes, operational feedback, and in-market learnings. Scope and implement operational enhancements for the UK and other markets, as required. Stay up to date with Compliance, Legal requirements, or operational changes and incorporate feedback from CS, Sales, AM teams.
- Project Management: Develop project plans, track risks, dependencies, and collaborate with all Directly Responsible Individuals (DRIs).
About You
We are looking for a highly experienced and skilled Program Manager with a strong background in commercial lending, credit operations, or financial services. You should have a proven track record of success in program or project management within the banking or financial services industry, specifically in loans or related products. Excellent communication, leadership, and stakeholder management skills are essential for this role. You should be able to work cross-functionally and manage complex projects with multiple stakeholders.
About Square
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
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