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Senior Commercial Lending Operations Lead

1 month ago

London, Greater London, United Kingdom Square Full time
Company Overview

Square is a global technology company that specializes in financial services. Our mission is to help more people access the economy through our integrated ecosystem of commerce solutions, business software, and banking services.

Job Description

We are seeking a highly skilled Lending Operations Program Manager to join our Square Credit Team in the UK. As a key member of our team, you will be responsible for defining, documenting, monitoring, and improving our end-to-end operations & processes to manage Lending program operations for sellers using Square.

Key Responsibilities
  • Program Oversight: Define and maintain policy, process, and program structure for the UK market. Coordinate program tasks across in-market teams including Customer Success (CS), Account Management (AM), Sales, and other operational support teams. Develop and maintain lending standard operating procedures (SOPs) and policies for the Square Loans Product.
  • Operational and Programmatic Support: Serve as the escalation point for credit reviews, servicing requests, and/or insolvency paperwork. Maintain relationships with in-market stakeholders. Partner with Product teams to ensure the success of the product. Handle escalations and define operations processes to support the Loan Operations team. Build, maintain and deliver training for operations teams, refining training materials based on feedback and product requirements.
  • Continuous Improvement: Regularly review and enhance procedures based on program changes, operational feedback, and in-market learnings. Scope and implement operational enhancements for the UK and other markets, as required. Stay up to date with Compliance, Legal requirements, or operational changes and incorporate feedback from CS, Sales, AM teams.
  • Project Management: Develop project plans, track risks, dependencies, and collaborate with all Directly Responsible Individuals (DRIs).
Requirements
  • Over 5 years of experience in commercial lending, credit operations, or financial services.
  • Proven experience in program or project management within the banking or financial services industry, specifically in loans or related products.
  • Strong understanding of the UK commercial lending market and regulatory environment.
  • Excellent communication, leadership, and stakeholder management skills.
  • Ability to work cross-functionally and manage complex projects with multiple stakeholders.
  • Ability to drive program success from inception to completion.