Major Incident Management Specialist

4 days ago


Cheadle Hulme, Stockport, United Kingdom Automatic Data Processing, Inc. Full time
Join Our Team

We are seeking an experienced Major Incident Management Specialist to join our team at Automatic Data Processing, Inc. (ADP). In this role, you will play a key part in ensuring the smooth operation of our network planning functions and providing top-notch incident response services.

About Us

ADP is a global leader in HR technology, offering innovative solutions for payroll, tax, HR, benefits, and more. We pride ourselves on being a Best Places to Work, DiversityInc Top 50 Company, and a champion of diversity, equity, and inclusion.

Job Description

As a Major Incident Management Specialist, you will serve as the single point of contact for reported incidents and collaborate with various teams to drive and execute activities within the major incident response process. You will work closely with business unit management, Incident Response Teams, ADP Global Security Organization (GSO), GETS, GPT, Communications, Privacy, and Legal teams to ensure timely and effective responses to incidents.

The successful candidate will have extensive commercial experience in incident management, security, risk, compliance, or operational and business functions. A background in financial services, HR/payroll, or business process outsourcing is highly desirable. Project management skills, fluency in English, and expertise with Microsoft Office are essential requirements.

Responsibilities

- Develop and maintain strong working relationships with business, products, services, IT, and GSO groups to partner in the quality execution of IR activities.
- Continually review and improve GSO and ESI BUs' incident management processes and proactively make recommendations for improvements.
- Manage the ESI IRT Community program to promote collaboration, share best practices, and mature BUs' levels of incident response readiness.
- Support/manage escalated business security incidents as needed.

Estimated Salary Range:
$95,000 - $115,000 per year

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