Multiskilled Night Team Associate

4 weeks ago

London, Greater London, United Kingdom AccorHotel Full time
Job Title: Multiskilled Night Team Member

As a key member of our team, you will be the face of IBIS Shoreditch, extending a warm welcome to our guests during the night, putting their wellbeing at the heart of everything you do, while adding your personal touch to their stay.

Key Responsibilities:
  • Process night audit and nightly reports, ensuring accuracy and efficiency.
  • Assist security with monitoring building security, maintaining a safe and secure environment for guests and staff.
  • Aid in the operations for the day team, ensuring exceptional service is provided around the clock.
  • Work unique night shifts at our hotel, from 11pm to 7am, providing a warm and welcoming experience for guests.
  • Take food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift.
  • Perform F&B and Bar tasks primarily on Thursday, Friday, and Saturday, and work in the reception as and when required.
  • Be willing to learn & serve hot / cold beverage, cocktail, mocktail, beer, etc. from the F&B menu.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Take responsibility for your designated section and station.
  • When working in Room Service, promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
  • Ensure room service trays and trolleys are setup correctly and collected promptly when guest(s) have finished.
  • Perform other reasonable requests as required by your Supervisor or Hotel Management.
Requirements:
  • A self-starter with the ability to work unsupervised.
  • A can-do attitude for multitasking between reception and F&B.
  • Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
  • A positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions.
  • A fast-thinking customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences.
  • Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and career advancement opportunities.
  • A fun and supportive team environment.

Please note that you must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

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