Multiskilled Night Team Associate

4 weeks ago

London, Greater London, United Kingdom IBIS Full time
Job Summary

We are seeking a highly skilled and flexible individual to join our team as a Multiskilled Night Team Member. As a key member of our night shift team, you will be responsible for providing exceptional customer service, managing the reception desk, and assisting with food and beverage service.

Key Responsibilities:

  • Manage the reception desk and process night audit and nightly reports
  • Assist security with monitoring building security
  • Aid in the operations for the day team to ensure exceptional service is provided around the clock
  • Work unique night shifts at our hotel from 11pm to 7am
  • Take food and beverage orders, prepare and deliver orders promptly to guests from our menu
  • Perform F&B and Bar tasks primarily on Thursday, Friday, and Saturday, and work in reception as needed
  • Willing to learn and serve hot and cold beverages, cocktails, mocktails, beer, and other menu items
  • Keep tables and service areas clean and tidy according to procedure manual
  • Maintain hygienic food service techniques during service
  • Take responsibility for your designated section and station
  • When working in Room Service, promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling
  • Ensure room service trays and trolleys are set up correctly and collected promptly when guests have finished
  • Perform tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling, ensuring accuracy by repeating orders to guests

Requirements:

  • A self-starter with the ability to work unsupervised
  • A can-do attitude for multitasking between reception and F&B
  • Flexible to work 5 days a week on a rotation basis from Monday to Sunday
  • Someone with a positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions
  • A fast-thinking, customer-focused problem solver with initiative who takes pride in creating and delivering memorable guest experiences while ensuring all daily revenue has been captured and reported on
  • Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

About Us:

IBIS is an inclusive company that aims to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong. We are committed to diversity and inclusion and welcome applications from all qualified candidates.

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