Multiskilled Night Team Member

4 weeks ago

London, Greater London, United Kingdom AccorHotel Full time
Job Title: Multiskilled Night Team Member

We are seeking a highly skilled and motivated individual to join our team as a Multiskilled Night Team Member. As a key member of our night shift team, you will be responsible for providing exceptional customer service, processing night audit and nightly reports, and assisting with security and operations.

Key Responsibilities:
  • Process night audit and nightly reports
  • Assist security with monitoring building security
  • Aid in the operations for the day team to ensure exceptional service is provided around the clock
  • Work the unique night shifts at our hotel from 11pm to 7am
  • Take food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift
  • Perform F&B and Bar tasks primarily and work in reception as and when required
  • Willing to learn & serve hot / cold beverage, cocktail, mocktail, beer, etc. from the F&B menu
  • Keep tables and service areas clean and tidy as per procedure manual
  • Maintain hygienic food service techniques during service
  • Take responsibility for your designated section and station
  • When working in Room Service, promptly answer telephone and maximize sales opportunities through knowledge of product and suggestive selling
  • Ensure room service trays and trolleys are set up correctly and collected promptly when guest(s) have finished
  • Any other reasonable request as required by your Supervisor or Hotel Management
Requirements:
  • A self-starter with the ability to work unsupervised
  • A can-do attitude for multitasking between reception and F&B
  • Flexible to work 5 days a week on a rotation basis from Monday to Sunday
  • Someone with a positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions
  • A fast-thinking customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences while ensuring that all daily revenue has been captured and reported on
  • Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and fast-paced environment
  • Professional development and career advancement opportunities
  • A fun and supportive team environment

Please note that you must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

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