Operational Support Specialist

1 day ago


Derby, Derby, United Kingdom TXM Recruit Full time

About TXM Recruit

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We are a dynamic rail replacement services provider, committed to delivering exceptional passenger experiences. Our team is seeking an Operational Support Specialist to ensure the smooth operation of our services.

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This role requires strong communication and problem-solving abilities, as well as excellent organizational skills. The ideal candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain attention to detail.

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Key Responsibilities:

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  • Manage pre-planned and emergency road transport operations to meet customer needs.">
  • Oversee replacement rail services to ensure seamless train-bus-train transfer processes for passengers.">
  • Evaluate driver and vehicle standards to ensure compliance with regulations.">
  • Coordinate timely arrivals and departures of journeys to minimize disruptions.">
  • Adjust replacement services in response to changes in circumstances, such as delays, traffic, or roadworks.">
  • Assist with operational failures and provide support from the Control team.">
  • Maintain a safe transfer area for customers and conduct passenger counts as needed.">
  • Communicate potential issues affecting passengers to ensure their safety and comfort.">
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Requirements:

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In addition to excellent organizational skills, this role requires strong communication and problem-solving abilities. The ideal candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain attention to detail.

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Salary: £32,000 - £38,000 per annum

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This role offers a competitive salary, opportunities for professional growth, and the chance to contribute to the success of our organization. If you are a motivated and dedicated individual looking for a new challenge, we encourage you to apply.



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