Operational Support Specialist

3 days ago


Derby, Derby, United Kingdom Stok UK Full time

About Stok UK

We're a forward-thinking organization providing operational services, and we're on the hunt for an exceptional Operational Support Specialist to join our team in East Midlands. As a vital member of our operations team, you'll work closely with internal customers to resolve queries related to stock/inventory or transport, providing exceptional customer service to our clients.

Estimated Salary: £36,000 - £45,000 per annum

This role requires you to provide critical support to key account managers and the operations team, ensuring seamless delivery of operational services to our clients. You'll be responsible for investigating and resolving queries, analyzing nominated client and carrier performance, and identifying and correcting non-conformities using relevant systems.

Key Accountabilities:

  • Resolve queries related to stock/inventory or transport, ensuring timely and accurate responses
  • Support key account management with queries relating to client performance, driving business growth and retention
  • Extract data from SAP system to inform investigations and reporting, ensuring data-driven decision-making
  • Ensure accurate analysis of nominated client and carrier performance, identifying areas for improvement

Requirements:

  • Proven experience working with SAP WMS and Power BI, with a focus on data analysis and interpretation
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal customers
  • Strong organizational and time-management skills, with the ability to prioritize tasks effectively

Benefits:

  • Competitive annual leave package with flexible working options
  • Pension contribution
  • Life assurance policy paying out 4 times salary
  • Employee Assistance Programme
  • Employee Discount Scheme


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