Senior Service Engineer

4 weeks ago

Warrington, Warrington, United Kingdom Nationwide Platforms Full time
About the Role

We are seeking an experienced and skilled Senior Service Engineer to join our team at Nationwide Platforms. As a key member of our engineering team, you will play a vital role in ensuring the smooth operation of our fleet and delivering exceptional customer service.

Key Responsibilities
  • Assist the Location Service Manager in maintaining the day-to-day running of our busy workshop, ensuring efficient operations and high-quality service delivery.
  • Ensure 100% coverage for the servicing and maintenance of our modern hire fleet, adhering to company policies and procedures.
  • Conduct pre-delivery inspections (PDI) of each machine, ensuring they meet our corporate standards.
  • Produce monthly plant inspection reports and service schedules, coordinating the workload of engineers to meet deadlines.
  • Maintain the appearance of our fleet to corporate standards, ensuring a professional image.
  • Provide guidance and support to customers in response to breakdown calls, demonstrating excellent communication skills.
  • Source spares required, ensuring CE rating compliance where applicable.
  • Adhere to our Quality and Health and Safety policy, promoting a safe working environment.
  • Manage basic stock control systems for workshop spares, optimizing inventory levels.
  • Identify training and development needs of workshop personnel, supporting their growth and development.
  • Offer technical assistance and advice to depot engineers, fostering a collaborative team environment.
About You
  • Proven supervisory experience in a busy workshop, with a track record of setting high standards and achieving results.
  • Previous experience in the Powered Access industry or other construction plant hire, with a strong understanding of mechanical, electrical, and hydraulic systems.
  • Hold a relevant qualification, such as NVQ level 3 or equivalent, in a maintenance or engineering discipline.
  • Demonstrate excellent interpersonal skills, with a focus on delivering exceptional customer service.
  • Prioritize tasks effectively, working well under pressure to meet deadlines.
About Nationwide Platforms

Nationwide Platforms is the market-leading powered access rental company in the UK, providing a fleet of over 15,500 machines with working heights from 3m to 90m. Our depot network spans 38 locations, offering customers leading safe access solutions for working at height. We also have the largest powered access training department in Europe, delivering comprehensive training courses to powered access operators and the wider access industry.

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