Desktop Support Engineer

1 week ago


London, Greater London, United Kingdom Lorien Full time
Job Summary:

We are seeking an experienced Senior Desktop Support Engineer to join our team at Lorien. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a willingness to work in a fast-paced environment.

About the Role:
  • Provide high-quality technical support to end-users, resolving hardware, software, and network issues via in-person, phone, or remote tools.
  • Install, configure, and maintain Windows 10, MS Office, and other essential applications.
  • Troubleshoot hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other day-to-day technology.
  • Manage software updates using SCCM; support MS Teams and email platforms.
  • Collaborate with IT teams on escalations, vulnerabilities, and projects.
  • Document processes and mentor junior staff.
  • Support AV equipment for meetings and provide overnight support (on rotation).
Requirements:
  • Experience in desktop support with expertise in Windows 10, Active Directory, Citrix, VDI, and Exchange.
  • Strong troubleshooting skills; knowledge of SCCM and endpoint security.
  • Effective communicator, team player, and willing to work flexible hours.
  • Certifications like CompTIA A+ preferred.
What We Offer:

Salary: £60,000 per annum + package

This is a permanent position offering a competitive salary, benefits package, and opportunities for career growth and development.



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