HR Services Advisor

4 weeks ago

StratforduponAvon, Warwickshire, United Kingdom NFU Mutual Full time

About the Role

We are seeking a highly skilled HR Services Adviser to join our HR Division at NFU Mutual. As part of the HR Services team, you will act as the primary point of contact for employees and managers with HR-related queries. You will provide guidance on a diverse array of HR topics while delivering exceptional customer service for all employee transactions, in compliance with both Group and Regulatory requirements.

Your key responsibilities will include interpreting, advising, and investigating HR policies, systems, and processes, and triaging incoming queries. You will process, review, and action employee transactions across the employee lifecycle, ensuring accurate documentation and systems updated for effective statutory and HR reporting.

You'll manage a caseload of employee screening requirements, keeping employees and line managers informed of progress and managing any adverse findings to ensure compliance with Group and Regulatory standards.

To support the development and growth of our team, you will contribute to the implementation of end-to-end HR Services team processes in line with our HR Process Excellence Framework.

About You

If you are proactive, customer-focused with a keen eye for detail and a commitment to excellence, we invite you to apply for this opportunity to make a significant impact on our HR Services Team. To apply for this role, you must also have:

  • Demonstrated experience of working in customer service coupled with a passion for delivering an exceptional service to your customers
  • Excellent written and verbal communication skills, with the ability to engage with stakeholders at all levels
  • Strong attention to detail ensuring accuracy and efficiency
  • Exceptional organisation skills with the ability to prioritise and manage workload effectively

We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Rewards & Benefits

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

  • Salary up to £26,000 per annum (depending on experience)
  • Annual bonus (up to 10% of salary)
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  • A Family Friendly policy that helps you balance your work and family responsibilities
  • Access to savings at High Street brands, travel and supermarkets
  • £20 contribution to a monthly gym membership – subject to T&Cs
  • Health and wellbeing plan - cashback for dentist, opticians, physio and more
  • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
  • Employee Volunteering - volunteer in the community for one day each year
  • Unlimited access to Refer a Friend £500 bonus scheme
  • Life Assurance cover of 4 x salary
  • Employee discounts of 15% on a range of NFU Mutual insurance policies

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