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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.
Key Responsibilities:- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Escalation Management: Handle escalated customer complaints and concerns, working closely with internal stakeholders to resolve issues and prevent future occurrences.
- Policy Development: Collaborate with the customer service team to develop and implement policies, procedures, and standards that ensure exceptional customer service.
- Training and Development: Provide training and coaching to new and existing staff on best practices and customer service skills, ensuring that all team members are equipped to deliver exceptional customer experiences.
- Performance Management: Monitor and evaluate the performance of the customer service team, providing feedback and guidance to ensure that all team members are meeting their performance goals.
- Education: Bachelor's degree in business administration, communication, or a related field.
- Experience: Minimum of 3 years of experience as a customer service executive or a similar role.
- Skills: Excellent communication and interpersonal skills, both written and verbal. Strong leadership and management skills. Proficiency in CRM systems and Microsoft Office applications.
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your CV and a cover letter to us by [insert date]. We look forward to hearing from you.
