Parts Advisor – Key Player in Customer Satisfaction

7 days ago


Swindon, Swindon, United Kingdom Jaguar and Land Rover Full time

Role Overview

The Parts Advisor will play a pivotal role in ensuring exceptional customer satisfaction by providing polite and courteous service to all external and internal guests, interpreting their requirements for various parts and developing business opportunities for the department.

Key Responsibilities and Duties

  • To inform, promote and sell parts to external and workshop guests, making the most of opportunities via telephone and direct contact and ensuring guest demands are fulfilled.
  • Accurately complete and store all paperwork, including picking slips, guest contact details, sales and lost sales information to ensure up-to-date guest information is available and accessible at all times.
  • Check all parts returned by guests for damage and condition, noting down returns details and logging the parts back into the department.
  • Maintain a tidy and organised stock warehouse, arranging stock as per guest and workshop requests.
  • Update and maintain parts literature and related information to promote a speedy and effective service for all guests.
  • Maintain an accurate account of stock via stock check and booking out procedures of parts.
  • Plan and establish parts displays to ensure they are up-to-date and professional.
  • Process invoices for the purchase of parts to ensure the prompt receipt of payments when applicable.
  • Establish and maintain effective working relations with colleagues, other departments and suppliers to further the successful operation of the department.

Work Pattern

This is a permanent full-time position:

  • Monday – Friday (08:00 – 18:00)
  • Saturdays on rota basis of 1 in 2

Requirements

  • Full UK Driving Licence with no major endorsements.
  • Previous experience within this position or similar is desirable but not essential.
  • Franchise experience is desirable
  • Excellent customer service experience and the ability to handle conflicting demands
  • Possess excellent communication, organisation and inter-personal skills
  • Be enthusiastic, respectful and friendly to guests and colleagues.
  • Possess a positive / can-do attitude.
  • Have the passion and ability to deliver an outstanding guest experience.
  • Possess high levels of integrity and drive to succeed.
  • Computer literate, including Microsoft Office


  • Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a UK Customer Experience Advisor to provide top-notch customer service and resolve issues promptly.Key Responsibilities:Handle customer inquiries through various channels.Provide accurate product and service information.Address customer complaints and escalate when necessary.Process customer orders and maintain account...


  • Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Swindon, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...


  • Swindon, Swindon, United Kingdom Dick Lovett Full time

    About UsDick Lovett is a leading provider of automotive services, representing prestigious brands like Ferrari, Porsche, and BMW. As a Customer Service Advisor, you will be part of our dedicated team, ensuring exceptional customer experiences.Job OverviewWe are seeking a skilled and customer-focused individual to join our Bodyshop team. In this role, you...

  • Parts Advisor

    4 weeks ago


    Swindon, Swindon, United Kingdom Jaguar and Land Rover Full time

    Job RoleAs a Parts Advisor at Grange Jaguar Land Rover Swindon, you will provide exceptional customer service to external and internal guests, interpreting their needs for various parts and developing business opportunities for the department.Key Responsibilities and DutiesInform, promote, and sell parts to external and internal guests, optimizing the guest...


  • Swindon, Swindon, United Kingdom Jaguar and Land Rover Full time

    Are you looking for a challenging and rewarding role in a fast-paced environment? Grange Jaguar Land Rover Swindon has an exciting opportunity for a Vehicle Parts Advisor to join their team.The estimated salary for this position is around £27,500 OTE (£21,250 base + commission), plus a competitive bonus/commission structure. You will have the opportunity...


  • Swindon, Swindon, United Kingdom https:www.energyjobline.comsitemap Full time

    Job Title: Technical Sales AdvisorLocation: RemoteJob Type: Permanent, Full-timeJob SummaryWe are seeking a highly motivated and organized Technical Sales Advisor to join our team. As a Technical Sales Advisor, you will be responsible for generating quotations and drawings from customer enquiries.Key ResponsibilitiesHandling customer enquiries via email and...

  • Parts Advisor

    1 week ago


    Swindon, Swindon, United Kingdom Scania Full time

    Job Overview:Scania GB is seeking an exceptional Parts Advisor to provide timely and efficient support for the Aftersales operation while meeting and exceeding sales targets.Main Responsibilities:Place orders for parts in line with operational needs and follow up with suppliers.Assist with part delivery and collection as needed, ensuring accurate packaging...


  • Swindon, Swindon, United Kingdom Crew Clothing Full time

    Crew Clothing is a UK-based clothing retailer that prioritizes timeless British style. We're looking for a Sales Advisor to join our team and contribute to our success story. The ideal candidate will possess excellent communication skills, a customer service focused approach, and relevant retail experience.This role involves generating sales by providing...


  • Swindon, Swindon, United Kingdom Saltrock Full time

    Saltrock is seeking a talented Sales Advisor to join its retail team. As a Sales Advisor, you will be responsible for delivering exceptional customer service and sales experiences within our stores.The ideal candidate will possess a warm and friendly manner, a passion for selling and interacting with customers, and a strong visual merchandising sense....


  • Swindon, Swindon, United Kingdom OutsideClinic Full time

    Job Title: Customer Service AdvisorLocation: SwindonContract length: OngoingHourly rate: £11.44 per hourHours: Full timeBackground:We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing, and happiness of older people. We do this by providing extraordinary care...


  • Swindon, Swindon, United Kingdom Allen & Harris Full time

    Mortgage Advisor TraineeAre you a mortgage professional looking for a new challenge? Do you want to develop your skills and expertise in a dynamic and supportive environment?We are currently recruiting for a mortgage advisor trainee to join our team at Allen & Harris. As a trainee, you will have the opportunity to work alongside experienced mortgage...


  • Swindon, Swindon, United Kingdom Group 1 Automotive Full time

    Discover a rewarding career in our Service Department as a Service Advisor Apprentice. You'll play a vital role in delivering exceptional customer experiences and helping us achieve our business goals.Key Responsibilities:Provide outstanding customer service, ensuring a positive experience from initial contact to vehicle handover.Work closely with our Sales,...


  • Swindon, Swindon, United Kingdom H&M Group Full time

    About the RoleWe're looking for a skilled Sales Advisor to join our Swindon store team. As a Sales Advisor, you'll be responsible for delivering an exceptional customer experience, promoting campaigns, and driving sales and profit goals.Main ResponsibilitiesProvide outstanding customer service, addressing customer needs and concerns in a professional and...

  • Key Account Manager

    3 weeks ago


    Swindon, Swindon, United Kingdom Boom Battle Bar Full time

    About the RoleAs a key player in our team, you will be responsible for delivering exceptional customer experiences and leading our bartenders to success. Your mission will be to create an unforgettable atmosphere, where guests can enjoy epic cocktails, live DJ beats, and an electric ambiance.Key Responsibilities:Lead and inspire your team of bartenders to...


  • Swindon, Swindon, United Kingdom UK Research and Innovation Full time

    **About the Role**We are seeking a seasoned professional to lead our Customer Experience team, providing exceptional service and support to our clients.This exciting opportunity is part of our continued commitment to delivering top-notch customer experiences and driving business growth.You will be responsible for managing a team of Customer Experience...


  • Swindon, Swindon, United Kingdom Allen & Harris Full time

    About Our Mortgage Advisor PositionWe are seeking a qualified Mortgage Advisor to join our Estate Agency team at Allen & Harris, an award-winning estate agency with a rich history dating back over 100 years.As a Mortgage Advisor, you will have the opportunity to work with a range of award-winning mortgage products and services, providing exceptional client...


  • Swindon, Swindon, United Kingdom Sky Full time

    Sky Retail Vision is about connecting customers with Sky experts, showcasing and selling products in a welcoming store environment. We believe in making our customers' shopping experience as easy and enjoyable as possible.As a Retail Sales Advisor in our Sky Retail Store at The Brunel Shopping Centre, you'll be part of a team dedicated to delivering...


  • Swindon, Swindon, United Kingdom Lidl in Deutschland Full time

    About the RoleWe're looking for a customer-focused team member to join our store team as a Customer Assistant. As a Customer Assistant, you'll play a key role in providing an excellent shopping experience for our customers, ensuring they receive the best possible service and support.Your Responsibilities Provide exceptional customer service, responding to...


  • Swindon, Swindon, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service RolebeBee Professionals in Swindon is seeking enthusiastic individuals to fill Customer Service positions in our fast-paced environment. As a key member of our team, you will deliver exceptional customer experiences and contribute to our operational success.Key Responsibilities:Engage with customers, providing service and support to meet...


  • Swindon, Swindon, United Kingdom Saltrock Full time

    Job Description:We are seeking a highly motivated and friendly Sales Advisor to join our Retail team. As a Sales Advisor, you will be responsible for providing excellent customer service and sales support to our customers while working in our store.Key Responsibilities:Help to achieve sales targets by demonstrating a passion for our products and engaging...