Current jobs related to Store Operations Helpdesk Coordinator - Croydon, Greater London - Superdrug

  • Store Operations Manager

    7 days ago

    Croydon, Greater London, United Kingdom Dunelm Full time

    Key Responsibilities:As a Store Coach at Dunelm, you will be accountable for building and embedding a culture of ownership for the end-to-end journey of our customers. This involves overseeing the store operation and ensuring seamless customer experiences across all channels.About the Role:This Store Manager Designate position is responsible for covering...

  • Store Operations Manager

    6 days ago

    Croydon, Greater London, United Kingdom Frasers Group Full time

    About UsFrasers Group is a leading retailer with a rich history spanning over 170 years. We operate a portfolio of over 500 global brands and are committed to delivering exceptional customer experiences across our stores.The RoleWe are seeking a highly skilled Store Manager to join our team in Worcester. As a key member of our store leadership team, you will...

  • Head of Store Operations

    3 days ago

    Croydon, Greater London, United Kingdom Lidl in Deutschland Full time

    About the RoleLidl is seeking a highly skilled and motivated Head of Store Operations to join our team. As a key member of our store leadership, you will be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs.Your Key ResponsibilitiesBe a natural leader, developing, nurturing and inspiring your team in...

  • Sales Operations Manager

    3 weeks ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsAt EcoPlanet Green Operations GmbH, we are seeking a highly skilled and experienced Director of Sales and Store Operations to join our commercial leadership team. This role is critical to helping us drive our growth through continual improvement and detailed analysis of every element of our sales...

  • Sales Operations Manager

    3 weeks ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsAt EcoPlanet Green Operations GmbH, we are seeking a highly skilled and experienced Director of Sales and Store Operations to join our commercial leadership team. This role is critical to helping us drive our growth through continual improvement and detailed analysis of every element of our sales...

  • Sales Operations Manager

    1 month ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsJob Summary:The Director of Sales and Store Operations will play a critical role in driving our commercial growth by providing actionable insights into our sales performance, identifying areas for improvement, and managing our sales reporting at all levels. This role requires a strong analytical mindset,...

  • Store Operations Manager

    4 weeks ago

    Croydon, Greater London, United Kingdom Deichmann Full time

    Deichmann Cover Store ManagerDeichmann Shoes is seeking a highly skilled and experienced Cover Store Manager to join our team. As a Cover Store Manager, you will be responsible for providing managerial cover across a cluster of stores, including Croydon, Wandsworth, White City, Sutton, Bromley, and Kingston, as well as other stores within a reasonable...

  • Store Operations Manager

    4 weeks ago

    Croydon, Greater London, United Kingdom Deichmann Full time

    Deichmann Cover Store ManagerDeichmann Shoes is seeking a highly skilled and experienced Cover Store Manager to join our team. As a Cover Store Manager, you will be responsible for providing managerial cover across a cluster of stores, including Croydon, Wandsworth, White City, Sutton, Bromley, and Kingston, as well as other stores within a reasonable...

  • Retail Store Operations Manager

    1 week ago

    Croydon, Greater London, United Kingdom Three UK Full time

    Job Title: Retail Store Operations ManagerJob Summary:We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at Three UK. As a key member of our store management team, you will be responsible for supporting the running of our retail stores and achieving key performance indicators (KPIs).Key Responsibilities:Support...

  • Sales Operations Manager

    3 weeks ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsJob Summary:The Director of Sales and Store Operations will play a critical role in driving our commercial growth by providing actionable insights into our sales performance, identifying areas for improvement, and managing our sales reporting at all levels. This role requires a strong analytical mindset,...

  • Sales Operations Manager

    3 weeks ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsJob Summary:The Director of Sales and Store Operations will play a critical role in driving our commercial growth by providing actionable insights into our sales performance, identifying areas for improvement, and managing our sales reporting at all levels. This role requires a strong analytical mindset,...

  • Sales Operations Manager

    4 weeks ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsAt EcoPlanet Green Operations GmbH, we are seeking a highly skilled and experienced Director of Sales and Store Operations to join our commercial leadership team. This role is critical to helping us drive our growth through continual improvement and detailed analysis of every element of our sales...

  • Sales Operations Manager

    4 weeks ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsAt EcoPlanet Green Operations GmbH, we are seeking a highly skilled and experienced Director of Sales and Store Operations to join our commercial leadership team. This role is critical to helping us drive our growth through continual improvement and detailed analysis of every element of our sales...

  • Store Operations Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom Dunelm Full time

    OverviewThe Store Manager Designate will cover Dunelm stores in the South London Area, ensuring seamless customer experiences across all channels.Key Responsibilities:Building and embedding a culture of ownership for the end-to-end customer journey.Overall ownership of store operations, driving sales growth and customer satisfaction.Collaborating with...

  • Store Operations Manager

    1 month ago

    Croydon, Greater London, United Kingdom ScS Full time

    Job Title: Retail Store ManagerWe are seeking a highly motivated and experienced Retail Store Manager to lead our team in Croydon. As a Store Manager, you will be responsible for managing the day-to-day operations of the store, motivating and coaching the sales team to achieve targets, and ensuring customers receive a first-class customer experience.Key...

  • Store Operations Manager

    1 month ago

    Croydon, Greater London, United Kingdom ScS Full time

    Job Title: Retail Store ManagerWe are seeking a highly motivated and experienced Retail Store Manager to lead our team in Croydon. As a Store Manager, you will be responsible for managing the day-to-day operations of the store, motivating and coaching the sales team to achieve targets, and ensuring customers receive a first-class customer experience.Key...

  • Store Operations Manager

    1 week ago

    Croydon, Greater London, United Kingdom McCarthy Recruitment Full time

    Assistant Store Manager Job DescriptionAre you a results-driven retail professional looking for a challenging role that will help you grow your career? We are seeking an experienced Assistant Store Manager to join our team at McCarthy Recruitment.Key Responsibilities:Managing and Coaching: Lead a team of retail professionals to achieve exceptional results...

  • Sales Operations Manager

    1 month ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsJob Summary:The Director of Sales and Store Operations will play a critical role in driving our commercial growth by providing actionable insights into our sales performance, identifying areas for improvement, and managing our sales reporting at all levels. This role requires a strong analytical mindset,...

  • Sales Operations Manager

    1 month ago

    Croydon, Greater London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Director of Sales and Store OperationsJob Summary:The Director of Sales and Store Operations will play a critical role in driving our commercial growth by providing actionable insights into our sales performance, identifying areas for improvement, and managing our sales reporting at all levels. This role requires a strong analytical mindset,...

  • Store Operations Manager

    1 week ago

    Croydon, Greater London, United Kingdom Dunelm Full time

    OverviewAs a Store Coach at Dunelm, you will be accountable for building and embedding a culture of ownership for the end-to-end journey of our customers, regardless of the channel they use to shop with us.Key Responsibilities:Overall ownership of the store operationBuilding and embedding a culture of ownershipAbout Dunelm:We're driven by a clear purpose: to...

Store Operations Helpdesk Coordinator

2 months ago

Croydon, Greater London, United Kingdom Superdrug Full time

About Us

At Superdrug, we're passionate about delivering exceptional customer experiences and providing a unique shopping environment that sets us apart from the rest. Our vibrant Head Office, located near East Croydon station, is a fantastic place to work, filled with hundreds of talented individuals who share our vision.

Our Values

We're a team that puts our customers and colleagues at the heart of everything we do. We aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service, and fun. Our success comes from our people – they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Key Responsibilities

This role involves providing support and taking ownership of issues on behalf of our stores to resolve them as soon as possible through liaising with relevant departments/teams. The Store Operations helpdesk team also provides weekend support to stores to provide a point of escalation on Saturdays.

Key Tasks

  • Deliver an initial point of contact for internal customers.
  • Be responsible for serious issues on behalf of the Company and escalate as appropriate.
  • Ascertain necessary information and respond to the internal customer's satisfaction.
  • Liaise with all areas of the business to ensure internal customer satisfaction.
  • Manage issues with the relevant department and monitor response.
  • Take telephone calls and send correspondence to departments within the business on their issues.
  • Report to the business on issues that are not being addressed via escalation.
  • Ensure all communications are prepared in a timely and accurate manner.
  • Champion actions that improve sales, drive transactions, and reduce costs.
  • Manage queries for the field team (e.g. stock, reporting).
  • Provide detailed reports to field teams to enable them to follow up with stores.
  • Any other duties as requested by Line Manager.

Requirements

To succeed in this role, you'll need:

  • Good keyboard skills.
  • Proven Verbal Communication Skills.
  • Proven Written Communication Skills.
  • Proven Interpersonal Skills.
  • Proven managing conflict Skills.
  • Planning and organising skills.
  • Team Player.
  • Able to work on own initiative.
  • Ability to prioritise workload.

What's in it for you

Here's what you'll get:

  • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
  • 2 staff discount codes for yourself and a family member or friend.
  • 30% discount on Superdrug Own Brand Products both in store and online.
  • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern, and collaborative office.
  • Company pension matching and bonus.
  • We offer Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
  • We're part of a group who work closely with Savers, The Perfume Shop, and Three UK.
  • We're part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,000 stores in 25 markets.
  • Unrivalled Learning and Development programmes.