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Epicor Support Specialist

2 months ago

Swindon, Swindon, United Kingdom Genium Selection Full time
About the Role

We are seeking an experienced Epicor Support Specialist to join our team at Genium Selection. As a key member of our IT support team, you will be responsible for providing technical support and expertise to our clients who use Epicor software.

Key Responsibilities
  • Provide technical support and troubleshooting for Epicor users
  • Liaise with 3rd party Epicor support and collaborate with other IT departments to integrate and improve system functionality
  • Develop and implement solutions to complex problems and improve system performance
  • Work closely with clients to understand their business needs and provide tailored support
  • Stay up-to-date with the latest Epicor software releases and features
Requirements
  • Minimum 2 years of experience in Epicor support or a related field
  • Strong knowledge of Epicor software and its modules
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
  • Flexibility to work in a fast-paced environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Hybrid working arrangement with flexible hours