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Technical Customer Advocate
3 weeks ago
At Nextech Group Ltd, we are seeking a Technical Customer Advocate to join our team. This is an exciting opportunity to work with a leading provider of Unified Communications services and contribute to the growth of our business.
As a Technical Customer Advocate, you will be responsible for providing technical support for Unified Communications across a diverse customer base with bespoke environments. You will work closely with team members to provide seamless support and resolve customer issues efficiently.
About the Role:
- Manage customer tickets and troubleshoot technical issues related to Unified Communications.
- Collaborate with team members to develop and maintain process documentation and knowledge articles.
- Communicate effectively with customers and suppliers to ensure timely ticket resolution and customer satisfaction.
We offer a competitive salary of £24,000 - £25,000 per annum, depending on experience. If you are a motivated and detail-oriented individual with a passion for technology and customer service, please apply for this exciting opportunity.
As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic environment. Our company offers a supportive and collaborative culture, where teamwork and innovation are highly valued.
Requirements:
- A minimum of 1 year of experience in a Unified Communications role.
- Experience in supporting ICT services, with knowledge of Hosted Voice Platforms, Connectivity (DSL, Leased Lines), and Network hardware.
