Part Time NHS Switchboard Operator Assistant

3 weeks ago


Sheffield, Sheffield, United Kingdom Transformation Unit Full time
Job Title: Part Time NHS Switchboard Operator

We are seeking a skilled and experienced Telephonist to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our Switchboard team, you will be responsible for providing exceptional customer service and support to our patients, visitors, and staff.

Job Summary

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for handling internal emergency calls, providing technical support, and acting as an intermediary between STH Telephone Engineers. You will work a part-time contract of 26.25 hours per week, covering a variety of hours, including weekends and Bank Holidays.

Key Responsibilities
  • Take internal emergency calls on behalf of the organisation.
  • Act as an intermediary between STH Telephone Engineers for fault reporting purposes.
Requirements
  • Educated to GCSE level at Grade D/3 or above in Maths & English or equivalent experience/qualifications.
  • Experience working in a role which places emphasis on communication/customer care.
  • Understanding of healthcare terminology and the basic structure of a hospital environment.
  • Flexible and prepared to undertake further training.

We offer a competitive salary and a range of benefits, including career development opportunities, flexible working, and a supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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