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Customer Service Representative

2 months ago

Morpeth, Northumberland, United Kingdom JoJo Maman Bébé Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Advisor. As a key member of our store team, you will be responsible for providing exceptional customer service, guiding customers through our product range, and ensuring a seamless shopping experience.

Key Responsibilities
  • Assist customers in selecting products, providing expert advice and guidance
  • Process transactions, handle customer queries, and resolve any issues that may arise
  • Maintain a high level of product knowledge, staying up-to-date on new arrivals and promotions
  • Work collaboratively with colleagues to achieve sales targets and provide excellent customer service
  • Contribute to a positive and inclusive store environment, upholding our company values and B Corp principles
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A fun and supportive work environment, with a focus on teamwork and collaboration
  • The chance to work with a leading brand in the parent and baby industry, with a passion for people and the planet
Requirements
  • Previous retail or customer service experience, with a strong focus on sales and customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • A keen eye for detail, with a focus on maintaining a high level of product knowledge and store standards
  • A self-motivated and proactive approach, with a willingness to learn and adapt to new situations