Global Travel Team Lead

14 hours ago

London, Greater London, United Kingdom FCM Travel Full time

The Opportunity

As the Global Travel Team Lead, you will be responsible for guiding and empowering a successful team of travel consultants to nurture repeat guests and engage new guests, generating leads to sell our award-winning holidays with accuracy, knowledge, and professionalism. This will include actively calling guests to create highly qualified leads for our Travel Consultants to convert into bookings.

Key Responsibilities:

  • Foster a high-performance team environment for the team.
  • Drive all team members towards collaboration and common purpose across all parts of the business and global offices.
  • Support with planning, organizing and managing data lists for the team in line with planned marketing activity.
  • Ensure that the CRM is maintained with guest loyalty status and guest loyalty records are up to date.
  • Clearly communicate, provide clarity and insight on areas of sales measurement, guest feedback and responsibilities for the team as and when required.
  • Create a climate where the team can express their views honestly and openly.
  • Support and coach individuals to ensure everyone's personal development and effectiveness is maximized.
  • Regularly ask for information, input and suggestions for continual improvement.
  • Encourage the team to love learning and continually grow their travel knowledge and sales skills.

About You:

  • This role will require a deep passion and general knowledge of global travel and destinations – spanning across nearly every corner of the world, in tandem with travel industry experience and an unwavering dedication to exceptional guest service delivery.
  • A clear and confident communicator with strong organisational skills, exceptional ability to engage guests and influential, respectful and someone of high integrity.
  • Ability to delegate, prioritise, and support others with previous exposure to the use of databases, Microsoft suite, and Power BI advantageous.

Values & Behaviours:

  • In the know - Start by listening. We take the time to understand our guests' and colleagues needs.
  • In the Detail - Love learning. We energetically seek out and share new ideas and insights.
  • Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable.

Location:

This role is based in our Hammersmith, London Office. Part-time may be considered for this role to the equivalent of four full days per week and occasional travel to support offsite remote works may be required.

Benefits:

  • Competitive salary and benefits package.
  • Contributory pension scheme.
  • Cycle to work scheme.
  • Subsidised private healthcare.
  • Company loyalty scheme (Travel Fund).
  • Travel insurance.
  • Familiarisation trips.
  • Recognition awards throughout the year.
  • Social events.
  • 1 hour per week paid learning & development / personal growth.
  • Paid volunteering leave.

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