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Global Travel Leader

1 month ago

London, Greater London, United Kingdom FCM Travel Full time

About the Role

We are seeking a highly experienced and motivated Global Travel Leader to join our team in Hammersmith, London. As a key member of our leadership team, you will be responsible for guiding and empowering a successful team of outbound consultants to nurture repeat guests and engage new guests, generating leads to sell our award-winning holidays with accuracy, knowledge, and professionalism.

Key Responsibilities

  • Foster a high-performance, high-service team environment for the team
  • Drive all team members towards collaboration and common purpose across all parts of the business and global offices
  • Identify where the team need relevant information from across the business and suggest how they can best be kept up to date with Scott Dunn product knowledge and trends
  • Support with planning, organizing and manage data lists for the team in line with planned marketing activity
  • Ensure that the CRM is maintained with guest loyalty status and guest loyalty records are up to date
  • Clearly communicate, provide clarity and insight on areas of sales measurement, guest feedback and responsibilities for your team as and when required
  • Create a climate where your team can express their views honestly and openly
  • Support and coach individuals to ensure everyone's personal development and effectiveness is maximized
  • Regularly ask for information, input and suggestions for continual improvement
  • Encourage the team to love learning and continually grow their travel knowledge and sales skills
  • Escalate blockers to performance with suggested solutions
  • Ensure consistency and adherence to operational processes
  • Personally, engage with new and previous Scott Dunn guests to generate enquiries including at events and face to face meetings
  • Support the Loyalty Manager in monitoring all enquiries generated by the outbound team and how they move through the sales process clearing any blockers along the way and taking back into the team where appropriate
  • Refer guests who could potentially be part of our Scott Dunn Private programme as well as nurturing any expired members from Scott Dun Private into the guest loyalty team
  • Training colleagues with knowledge gained from areas visited
  • Conducting educational and research trips abroad, complete all required website and product updates and present back to teams and planning the same for your team
  • Conduct 1:1's with the team as and when required