Service Advisor
2 weeks ago
We are seeking an experienced Service Advisor to join our successful aftersales team at our Skoda Dealership in Worcester. This role requires a strong passion for sales, excellent customer service skills, and the ability to engage with customers and build rapport.
The ideal candidate will have previous motor trade experience or a proven customer support background within a target-driven environment. They must be well-presented, possess a desire to succeed with an air of confidence, and have a valid UK driver's license.
Day-to-Day Responsibilities
- Handling customer enquiries and communicating with customers in person and over the phone.
- Advising customers on the maintenance and servicing of their vehicles.
- Acting as a liaison between customers and mechanics and explaining which repairs have been advised.
- Offering customers additional products and services.
- Administrative duties such as updating client accounts and explaining the estimated time and cost of the vehicle service and any necessary repairs.
Required Skills
- Communication skills: Ability to speak to customers both in person and over the phone, explaining technical terms to help them make decisions about advised repairs.
- Customer service skills: Motivated to provide the best possible service for the customer.
- Sales skills: Expected to sell additional products or services to customers.
- Technical knowledge: Useful to have some technical knowledge of the vehicles your company services to act as an effective liaison between customer and mechanic.
- Organisation: Ability to organise effectively to provide the highest level of customer service while keeping up with administrative duties.
Working Hours
Working 8am to 5.30pm Monday to Friday, with Saturday mornings 8.30am to 12.30pm on a rota basis.
Salary and Benefits
Highly Competitive Salary with Uncapped Potential for the right candidate.
23 days holiday plus bank holidays - Rising to 25 after 5 years continuous service.
- Pension scheme
- Health & wellbeing benefits
- Death in service insurance
- Staff discount on vehicle purchases
- Staff discount on car servicing & repairs
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Team building and reward events
Location
Our dealership in Worcester.
Department
Service
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