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Customer Service Representative
2 months ago
EasyGo Charging Limited is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our growing customer base.
Key Responsibilities- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Assist customers with troubleshooting and resolving technical issues related to EV products and services.
- Handle and resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Work closely with other departments, such as sales, marketing, and engineering, to ensure a seamless customer experience.
- Manage the customer journey, working with the Project Managers for all new customer sites joining the EasyGo network using Hubspot.
- Work with the team to map the customer journey up to electrification and create processes to ensure the highest level of customer satisfaction.
- Work closely with the Operations Director/Project Managers to optimise the service we offer new sites from our contractor partners.
- Work with the App and Community manager to ensure that we are adapting and listening to our customers and providing the highest level of customer service.
- A passion for providing exceptional customer service.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong technical skills and ability to learn new systems and processes.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
