IT Infrastructure Support Specialist

3 weeks ago


Rhyl, Denbighshire, United Kingdom CommScope Full time

Unlock your potential in a dynamic role as an IT Site Support Analyst with CommScope.

As a key member of our team, you will play a pivotal role in providing support across multiple sites, contributing to the design, implementation, and daily maintenance of our computing infrastructure.

Collaborate with corporate IT teams to align operations with our standards, and work with best-in-class multidisciplinary teams to support a business in an ever-evolving industry.

Key Responsibilities:

• Respond promptly to client requests, diagnose and resolve reported system issues, and bring up complex problems for effective resolution.

• Provide on-site and remote support, covering a variety of environments, from offices to manufacturing and warehouses.

• Troubleshoot printers, audiovisual systems, video conferencing setups, wireless access points, and networking systems.

• Coordinate the setup of laptops for new hires, ensuring compliance with user requirements.

• Support the Bray Data Center, racking and cabling new equipment, removal of old equipment, and ongoing hands-on support for all equipment.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or related field of study, or equivalent experience.

• 1-3 years of experience in IT customer support.



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