IT Infrastructure Support Specialist

3 weeks ago


Rhyl, Denbighshire, United Kingdom CommScope Full time

At CommScope, we're committed to connecting the world through innovative technology solutions. As an IT Site Support Analyst, you'll play a vital role in ensuring the smooth operation of our computing infrastructure across multiple sites.

Key Responsibilities:

• Troubleshoot and resolve system issues promptly, collaborating with corporate IT teams to align operations with our standards.

• Provide on-site and remote support for a variety of environments, including offices, manufacturing, and warehouses.

• Coordinate the setup of laptops for new hires, ensuring compliance with user requirements.

• Perform hands-on support in the Bray Data Center, including racking and cabling new equipment, removal of old equipment, and ongoing support for all equipment.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or related field of study, or equivalent experience.

• 1-3 years of experience in IT customer support.

What You'll Bring:

• Expertise in Microsoft and Apple products, with excellent communication skills across all levels of personnel.

• Ability to stay up-to-date with technological advancements, identifying opportunities for improvement and conducting technical demonstrations as needed.

• Physical agility, including walking, climbing, sitting, and standing for extended periods, with the ability to lift up to 50 lbs.



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